Support
Frequently Asked Questions
Answers to common questions about how we work, what we deliver, and what it means to partner with Exit Consulting.
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General
Everything you need to know about how we work.
Exit Consulting is a global enterprise IT services firm specialising in IT staff deployment, 24/7 operational support, infrastructure deployment, and managed services. We work with organisations across 100+ countries to keep their technology running at the highest standard.
We operate in over 100 countries and cover every major time zone. Our global network of vetted engineers and logistics partners ensures consistent delivery standards regardless of geography.
We work with large enterprises, multinational corporations, public sector institutions, and fast-scaling technology companies. Our delivery model is designed to flex around your scale — from a single site to hundreds of locations worldwide.
Exit Consulting has been delivering enterprise IT services for over a decade, building deep operational expertise across industries including healthcare, financial services, retail, education, enterprise IT, and telecommunications.
You can reach us directly through the Contact page on this website. Our team will respond promptly to discuss your requirements and how we can best support you.
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About Us
Who we are and what drives us.
Exit Consulting is built by IT professionals with decades of hands-on experience across enterprise infrastructure, field services, and global operations. Our leadership team brings together expertise from across the technology services industry.
Our mission is to be the most reliable IT services partner for enterprise organisations operating at global scale. We exist to remove the operational complexity of managing distributed technology environments — so our clients can focus on what they do best.
Yes. Every engineer in our network goes through a structured vetting process including technical assessments, certification verification, background checks, and reference validation. We do not place unqualified personnel.
Quality is enforced through structured SLAs, multi-tier escalation frameworks, standardised delivery processes, and regular performance reviews. Our operations model is built around measurable outcomes, not just activity.
Yes. In addition to our headquarters, we maintain regional coverage through a combination of permanent staff and a distributed partner network, allowing us to provide local expertise with global coordination.
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Services & Solutions
The detail behind what we deliver.
Our core services include IT Staff Deployment, 24/7 IT Support with SLA-backed response, Site Surveys & Logistics, Stock Management, Desktop Support (Windows and macOS), and Site Management across multi-location estates.
IT Staff Deployment covers placing vetted IT professionals directly into your operation — either as augmentation to your existing team or as a fully managed resource. Engagements range from short-term project support to long-term embedded staffing.
We provide round-the-clock monitoring, incident response, and resolution services governed by defined SLAs. Our support teams operate across all time zones, ensuring no issue goes unaddressed regardless of when it arises.
Yes. We have extensive experience coordinating multi-site hardware deployments and platform migrations for enterprise clients. This includes logistics management, on-site installation, configuration, testing, and handover — all to a pre-agreed schedule.
Beyond our core IT services, we offer Audiovisual Integration for enterprise environments, IT Infrastructure planning and deployment, and Hybrid Cloud Infrastructure design and management. These extend our capability into the broader technology estate.
We support both. We can operate as a fully embedded managed service partner with ongoing SLAs, or engage on a project basis for specific deployments or initiatives. The model is defined based on your operational needs.
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Customer
Working with us — from first contact to ongoing partnership.
The first step is a consultation with our team. We'll discuss your current infrastructure, pain points, geographic scope, and objectives. From there, we propose an engagement model that fits your requirements — no off-the-shelf packages.
Onboarding begins with a structured assessment of your environment and requirements. We then define the scope of service, agree SLAs, assign dedicated account management, and establish integration with your existing workflows and ticketing systems.
SLAs are tailored to each client based on criticality of systems and geographic scope. Typical response and resolution targets span P1 (critical) to P4 (low impact), with uptime guarantees, escalation paths, and reporting cadences all agreed upfront.
Urgent requests are handled through a prioritised escalation path. P1 incidents receive immediate engagement from our support operations team. For on-site requirements, we mobilise qualified engineers as quickly as your location and situation allow.
Yes — and this is how most of our engagements work. We operate as an extension of your internal function, following your processes, using your tooling, and communicating through your preferred channels. We augment capability without replacing it.
We provide regular reports aligned to your agreed SLAs — including incident volumes, resolution times, deployment outcomes, and service health metrics. Periodic review meetings ensure the engagement continues to deliver value and evolves as your needs change.